“We sincerely apologize to our customers for the inconvenience this morning. It’s all hands on deck as our team is working diligently to get customers where they need to go as quickly as possible.”
“Our goal is to always depart on time, but on occasion weather and other events impact our schedule – and yours,” American Airlines writes on its web site.
“We know your time is valuable, and we’ll do our best to get you back on track as soon as possible.”
Customers can change and look at their new trip within the American Airlines app, on the company web site or by means of a kiosk within the airport.
