After saving up for years, a mom of four’s dream vacation was spoiled as soon as her disabled teenage son was denied entry.
Shannon Nutting of Pembroke, North Carolina, mentioned the household was turned away whereas boarding a Royal Caribbean ship at Port Canaveral in Florida on March 21 after displaying improper ID.
The mother offered her 16-yr-outdated son’s pupil ID to terminal workers, which to her shock was denied after confirming upfront with the cruise line that the shape of identification can be permitted.
“He said, unfortunately, you’re not going to be able to board today because the school ID is not acceptable. So, I explained to him that we had talked to Royal Caribbean, and they had assured us that the school ID was valid,” she told ABC 11.
Getting frustrated, she requested that a supervisor oversee the situation, though it didn’t help the mother, a teacher, out much.
She was later informed by a Royal Caribbean representative that the family was wrongly turned away and was instructed to fly to Cozumel, Mexico, for a delayed boarding.
However, the mother felt it was not enough, with the cruise line counter-offering a $700 onboard credit, a full refund or a full refund with a 25% credit.
“We needed the money for the cruise back and the bills… that we had for touring to Florida whereas we had been there for meals, fuel, the lodging, and all of that,” she said. “If I made the error they usually provided me something, any form of refund, then I’d suppose that will be gracious of them.
“But I didn’t make any mistakes. I made sure we had our documentation. Everybody’s birth certificates were certified. The people who needed IDs had IDs, and I just feel like them offering a refund of the cruise price is just unacceptable.”
